Privacy Policy | EM HVAC

Welcome to EM HVAC. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information.

1. Information We Collect

• Full name
• Email address
• Phone number
• Home address
• Location data (only with your permission to help identify service addresses)
• Uploaded images and notes (provided by you for service context)

2. How We Use Your Information

• Create and manage your account
• Provide HVAC services such as scheduling, estimates, checklists, and billing
• Offer customer support and service-related communication
• Identify your service location
• Analyze images or notes submitted by you
• Send notifications related to appointments and services

3. Third-Party Services

We use LeanCloud for data storage and backend services. Your data may be processed by LeanCloud on our behalf, strictly for service purposes. See LeanCloud’s Privacy Policy for more information.

4. Use of Location Data

We only access your location when you grant permission and when needed for service-related purposes. We do not track you in the background.

5. Data Retention and Security

We take industry-standard security measures to protect your information. Your data is retained only as long as necessary, then securely deleted.

6. Your Rights

• Access your personal information
• Request corrections or updates
• Request account deletion and removal of personal data

Contact us via the app or email: HVAC.UnixCN@GMail.COM

7. Children’s Privacy

EM HVAC is not intended for children under 13. If such information is identified, it will be deleted.

8. Contact Us

📧 HVAC.UnixCN@GMail.COM